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PlayKorte

Refund Policy

Last updated: March 10, 2026

This Refund Policy applies to online bookings and open play bookings made through PlayKorte. It is incorporated by reference into the Terms & Conditions and Facility Terms.

1. Player-Initiated Cancellation

1.1 Cancellation at Least 24 Hours Before Start

If a Player cancels at least twenty-four (24) hours before the booking or session start time:

  • The court fee is refundable.
  • The PlayKorte booking fee is non-refundable.

1.2 Cancellation Within 24 Hours Before Start

If a Player cancels within twenty-four (24) hours before the booking or session start time:

  • The booking is non-refundable.

1.3 After Start Time

Once booking/session start time has passed:

  • PlayKorte cancellation and refund options are not available.
  • Any exception or settlement must be handled directly between Player and Facility.

2. Facility-Initiated Cancellation

2.1 Before Start Time

If a Facility cancels an online booking before start time:

  • The Player receives a full refund of:
    • Court fee, and
    • Booking fee.
  • The Facility remains responsible for the refunded booking fee amount triggered by the Facility cancellation and it is not shouldered by PlayKorte.

2.2 After Start Time

Once booking/session start time has passed:

  • Facility-initiated cancellation/refund via PlayKorte is not available.
  • Player and Facility must settle any issue directly outside PlayKorte's refund workflow.

3. Payment Method Notes

  • Refunds are generally processed back to the original payment method when supported by PayMongo and partner rails.
  • QRPh currently does not support automated refunds in our workflow; manual support handling may be required.

4. Processing Fees and Timelines

  • PayMongo processing fees are generally non-refundable by PayMongo.
  • Refund posting timelines depend on PayMongo and receiving bank or e-wallet processing times.
  • Automated refunds can fail if the responsible PayMongo merchant account does not have enough refundable balance or if the payment rail does not support automated refunds. In those cases, manual resolution may be required.
  • Where PayMongo does not automatically net refund-related amounts from the responsible merchant balance, PlayKorte may recover amounts owed by a Facility through invoice or other lawful recovery methods where applicable.

5. Policy Updates

PlayKorte may update refund rules, fee allocation, supported rails, and related operational policies at any time by posting updates on the Platform, without prior notice.